Your Care Solutions Limited
Last updated: 18/06/2026
1. Introduction
Your Care Solutions Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. We are a domiciliary care provider registered with the Care Quality Commission (CQC), and we understand that the people we support, and those who enquire about our services, trust us with sensitive personal information.
This policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and the rights you have over it. It applies to visitors to our website, people who make enquiries, the people we provide care and support to (“service users”), their families and representatives, and applicants for employment.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
2. Who we are (Data Controller)
Your Care Solutions Limited is the “data controller” responsible for your personal information.
- Company: Your Care Solutions Limited
- Company registration number: 5172595
- Registered/office address: 1st Floor, Newlands Estate, 315 Chorley New Road, Bolton, BL1 5PB
- Telephone: 03333 231 280
- Email: administrator@yourcaresolutions.com
If you have any questions about this policy or how we handle your information, please contact our Data Protection lead using the details above.
3. The information we collect
Depending on your relationship with us, we may collect the following.
If you contact us or use our website enquiry form, we collect your name, email address, telephone number, the care service you are interested in, and any additional information you choose to provide in your message.
If you become a service user (or are a representative of one), we collect more detailed information so we can provide safe and appropriate care, including: your name, date of birth, address and contact details; details of your next of kin, family members, representatives and emergency contacts; your care and support needs; and financial information where relevant (for example in relation to Direct Payments or invoicing).
As part of providing care, we also process special category (sensitive) data, including information about your physical and mental health, medical conditions, medication, GP and other healthcare professionals involved in your care, and any care plans or risk assessments. We may also process information about your ethnicity, religious beliefs, or other sensitive details where this is relevant to delivering culturally appropriate care.
If you apply to work with us, we collect information contained in your application, CV, references, right-to-work documents, and the results of pre-employment checks including Disclosure and Barring Service (DBS) checks.
When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, and how you use the site, through cookies and similar technologies (see section 9).
4. How we use your information and our lawful bases
Under the UK GDPR we must have a lawful basis for processing your personal information. The bases we rely on depend on the purpose.
We use enquiry information to respond to you and provide details of our services, relying on our legitimate interests in answering enquiries and, where you have asked us to, taking steps that may lead to a contract.
We use service user information to plan and deliver your care, manage our service, keep records, and meet our regulatory obligations. For ordinary personal data we rely on the performance of a contract and compliance with our legal obligations as a regulated care provider. We may also rely on your consent or, where appropriate, the vital interests basis in an emergency.
Because care information includes health and other special category data, we additionally rely on Article 9 conditions, principally that processing is necessary for the provision of health or social care (Article 9(2)(h)), and in some cases your explicit consent or reasons of substantial public interest or vital interests. Where we process information for safeguarding purposes, we rely on the safeguarding conditions in the Data Protection Act 2018.
We process job applicant data to assess suitability and meet our legal obligations, including safer recruitment requirements in the care sector.
We will only use your information for marketing where you have given consent, and you can withdraw that consent at any time.
5. Who we share your information with
We do not sell your information. We share it only where necessary, including with:
- healthcare and social care professionals involved in your care, such as your GP, district nurses, hospitals, pharmacists and local authority social services;
- the Care Quality Commission and other regulators, where required;
- local authorities and the NHS, including in connection with funding, Direct Payments and continuity of care;
- safeguarding authorities and, where there is a legal duty, the police or emergency services;
- our trusted service providers, such as IT, care-management software and payroll providers, who act on our instructions under a data processing agreement;
- our professional advisers, insurers, and where we are required to do so by law.
Any third parties who process information on our behalf are required to keep it secure and use it only for the purposes we specify.
6. International transfers
We aim to keep your personal information within the UK. If any of our service providers store or process information outside the UK, we will ensure appropriate safeguards are in place as required by the UK GDPR, such as an adequacy decision or standard contractual clauses.
7. How long we keep your information
We keep your information only for as long as necessary for the purposes set out in this policy and to meet our legal and regulatory obligations. Adult social care records are generally retained in line with sector retention guidance (for example, the Records Management Code of Practice), which typically requires care records to be kept for a number of years after our involvement ends. Enquiry information that does not lead to a service is kept for a shorter period. Job applicant records for unsuccessful candidates are normally held for a limited period after the recruitment decision. Specific retention periods are set out in our Retention Schedule, available on request.
8. How we keep your information secure
We have appropriate technical and organisational measures in place to protect your information against unauthorised access, loss, or misuse. These include access controls, staff training and confidentiality obligations, secure storage of paper and electronic records, and policies governing how information may be used and shared.
9. Cookies and our website
Our website may use cookies and similar technologies to help it function and to understand how visitors use the site. Strictly necessary cookies are required for the site to work. Any non-essential cookies (such as analytics) are only used with your consent, which you can manage through your browser settings or our cookie controls where provided. For more detail, see our Cookie Policy [INSERT LINK IF APPLICABLE].
10. Your rights
Under data protection law you have rights over your personal information, including the right to:
- be informed about how we use your information;
- request access to the information we hold about you (a “subject access request”);
- request that we correct inaccurate or incomplete information;
- request erasure of your information in certain circumstances;
- restrict or object to our processing in certain circumstances;
- request data portability where applicable;
- withdraw consent at any time, where we rely on consent.
Some of these rights are limited where we have a legal obligation to keep information, for example in care or safeguarding records. To exercise any of your rights, please contact us using the details in section 2. We will respond within one month. We will not normally charge a fee.
11. How to complain
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
12. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Please check back periodically.
13. Contact us
If you have any questions about this privacy policy or our data practices, please contact:
Your Care Solutions Limited 1st Floor, Newlands Estate, 315 Chorley New Road, Bolton, BL1 5PB Telephone: 03333 231 280 Email: administrator@yourcaresolutions.com